Consumer Data Policy

At Australian Visa Connect  (“the Company,” “we,” “us,” or “our”), a migration agent based in Queensland, Australia, we are committed to protecting the privacy and confidentiality of the personal information of our consumers. This Consumer Data Privacy Policy outlines how we collect, use, disclose, and protect consumer data in compliance with the applicable privacy laws of Australia. By engaging with our services, you consent to the practices described in this policy.

Collection of Consumer Data

1.1 We collect consumer data for the purposes of providing visa consultation and assistance services. The types of consumer data we collect may include, but are not limited to:

  1. a) Personal information such as name, address, contact details, nationality, passport information, and visa details.
  2. b) Financial information necessary for payment and billing purposes.
  3. c) Any additional information provided voluntarily by the consumer during the engagement process.

Use of Consumer Data

2.1 We use consumer data for the following purposes:

  1. a) To provide the visa consultation and assistance services requested by the consumer.
  2. b) To communicate with the consumer, including responding to inquiries, providing updates, and delivering important service-related information.
  3. c) To facilitate payment and billing processes.
  4. d) To comply with legal obligations, including those related to immigration and visa processing.
  5. e) To improve our services, enhance the user experience, and develop new offerings.

Disclosure of Consumer Data

3.1 We may disclose consumer data to third parties in the following circumstances:

  1. a) To authorised service providers who assist us in delivering our services, such as IT service providers, payment processors, and communication platforms.
  2. b) To government agencies, immigration authorities, or other entities as required by law or necessary for visa applications and immigration processes.
  3. c) To our professional advisors, such as lawyers or accountants, for legal or accounting purposes.
  4. d) With the consumer’s consent or as otherwise permitted or required by law.

Protection of Consumer Data

4.1 We implement reasonable security measures to protect consumer data from unauthorised access, use, or disclosure. These measures include physical, technical, and administrative safeguards.

4.2 We restrict access to consumer data to authorised personnel who have a legitimate need for accessing such information.

4.3 We regularly review our security practices and update them as necessary to ensure the ongoing protection of consumer data.

Retention of Consumer Data

5.1 We retain consumer data for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory obligations.

5.2 When consumer data is no longer required, we securely dispose of or de-identify the information in a manner consistent with applicable laws and regulations.

Consumer Rights and Choices

6.1 Consumers have the right to request access to their personal information held by us and to request corrections or updates to that information, subject to legal requirements.

6.2 Consumers may have the option to manage their communication preferences, such as opting out of marketing communications.

Third-Party Websites and Services

7.1 Our services may involve links to third-party websites or utilise third-party services. This Consumer Data Privacy Policy does not extend to such third-party websites or services, and we are not responsible for their privacy practices. We encourage consumers to review the privacy policies of those third parties before providing any personal information.

Updates to this Policy

8.1 We may update this Consumer Data Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the effective date of the revision.

Contact Information

If you have any questions, concerns, or requests regarding this Consumer Data Privacy Policy or our privacy practices, please contact us using the following details:

Australian Visa Connect 

Last updated: 14/06/2023

By engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this Consumer Data Privacy Policy.